Legal documents

• Privacy Policy

  How TheraTreat collects, uses, shares and protects personal data: bookings, AI features, payments and payouts, messages, your rights under the DPDP Act, retention and grievances.

• Terms of Use

  TheraTreat Terms of Use: user categories, services, payments, privacy, responsibilities, IP, disclaimers, dispute resolution, and modifications.

• Refund & Cancellation Policy

  TheraTreat refund and cancellation policy: a full refund when you cancel 24 hours or more before a session, an automatic full refund when a provider cancels, bank settlement in 5–7 working days, and how to raise a dispute.

• Pricing & Payments

  How pricing works across TheraTreat — transparent prices shown before you pay, taxes, accepted payment methods, and our no-hidden-fees commitment.

• Shipping & Delivery

  How physical TheraStore orders are processed, dispatched, tracked, and delivered — timelines, charges, serviceable areas, and what to do if something goes wrong.

• Data protection (DPDP & HIPAA)

  TheraTreat Data Security Policy: how we protect personal and health data with encryption, role-based access and monitoring — DPDP-aligned, with HIPAA-aligned safeguards.

• Compliance

  How TheraTreat approaches compliance: DPDP-aligned data handling, therapist verification, security controls, and clear routes for complaints.

• Policies in brief

  TheraTreat policies on privacy, security, cancellation, conduct, AI features, liability, misuse, accessibility and disclaimers — all in one place.

The policy pages were last updated on 2 October 2026. TheraStore’s shipping policy keeps its own date. The seller and instructor terms are shown when you sign up as one, and to signed-in sellers and instructors.